Vendor Performance Review Template
Published on: January 31, 2025
Summary
This template helps procurement teams systematically evaluate vendor performance post-implementation to ensure service quality, compliance, and alignment with organizational objectives.
General Information
Vendor Name: ___________________________
Product/Service: ________________________
Evaluator Name: ________________________
Review Period: _________________________
Date of Review: ________________________
Evaluation Criteria
1. Service Delivery
| Criterion | Score (1-10) | Notes |
|---|---|---|
Timeliness of service delivery | NaN | |
Adherence to agreed SLAs | NaN | |
Accuracy of deliverables | NaN | |
Consistency in meeting deadlines | NaN | |
Proactive issue resolution | NaN |
2. Product/Service Performance
| Criterion | Score (1-10) | Notes |
|---|---|---|
System uptime and reliability | NaN | |
Features functioning as advertised | NaN | |
Scalability to meet evolving needs | NaN | |
User satisfaction | NaN | |
Performance during peak usage | NaN |
3. Support and Communication
| Criterion | Score (1-10) | Notes |
|---|---|---|
Responsiveness to inquiries | NaN | |
Availability of support channels | NaN | |
Quality of technical support | NaN | |
Transparency in communications | NaN | |
Regular updates on system changes | NaN |
4. Compliance and Security
| Criterion | Score (1-10) | Notes |
|---|---|---|
Adherence to compliance requirements | NaN | |
Data security measures in place | NaN | |
Timeliness of security updates | NaN | |
Handling of compliance audits | NaN | |
Transparency in data handling | NaN |
5. Value for Money
| Criterion | Score (1-10) | Notes |
|---|---|---|
Overall cost-effectiveness | NaN | |
Alignment with ROI expectations | NaN | |
Flexibility in pricing or licensing | NaN | |
Savings achieved through vendor | NaN | |
Overall satisfaction with value | NaN |
Performance Summary
| Category | Average Score (1-10) | Key Strengths | Areas for Improvement |
|---|---|---|---|
Service Delivery | NaN | ||
Product/Service Performance | NaN | ||
Support and Communication | NaN | ||
Compliance and Security | NaN | ||
Value for Money | NaN |
Overall Assessment
Overall Score (Average): ________________
Recommendation:
Action Plan
Key Issues to Address:
Next Steps:
Follow-Up Date: _________________________
Notes for Use
Customize criteria to reflect specific organizational or contractual priorities.
Collaborate with relevant teams to gather feedback for a holistic assessment.
Use this review to inform contract renewals, renegotiations, or vendor transitions.
This template ensures a structured and consistent approach to evaluating vendor performance, driving accountability and fostering long-term partnerships.
